Returns Information

Returns Policy

If you would like to make a return or exchange, we are pleased to accept new, unworn and unaltered merchandise with its original tags and packaging.

Prior to shipping your return item(s), please contact Customer Service via email at info@ciovitausa.com for a Return Authorization Confirmation.  All returns must be authorized by our Customer Service team prior to shipping and must be returned within 30 days of delivery.  Failure to contact Customer Service and/or returning merchandise that is worn, damaged, altered or missing its original packaging will not be refunded and may be returned to you.  Original shipping costs are non-refundable.

 All merchandise marked Final Sale is non-refundable. Items marked Final Sale may be exchanged for an alternative size, color, or style of equal or greater value or may be returned for site credit.

Exchanges

If you’d like to make an exchange, we are pleased to accept new, unworn and unaltered merchandise with its original tags and packaging.

We are pleased to offer complimentary shipping on your first exchange for alternative sizes, colors or styles. Our Customer Service team is here and happy to help you find something that you love.  If you require additional exchanges or returns, the cost of return shipping will be $15.oo (fifteen US dollars).

Please contact Customer Service via email at info@ciovitausa.com to begin your exchange. All exchanges must be authorized by our Customer Service team prior to shipping and must be exchanged within 30 days of delivery.

Refunds

Approved returns will be refunded to the original form of payment within 10 business days of receipt.

There are no refunds for Final Sale purchases, or shipping and handling costs. Final Sale items are eligible for exchange or site credit only.

Price Adjustments and Matching

We do not offer price adjustments or price matching.